Aventeq Refund Policy

Deposit, Cancellation and Refund Policy

The Aventeq policy for accepting upfront payments/deposits, cancellations and the processing of refunds is as follows:

1. After the hire has commenced then as per the Terms and Conditions of Hire (the Rental Agreement). The following applies and is to be read in conjunction with the Terms and Conditions of Hire:
   1. In the event of the hirer damaging the equipment,  there is NO OBLIGATION to either supply replacement equipment or provide a refund for the balance of the hire term. Providing replacement equipment is entirely at Aventeq’s discretion, if the problem is not the hirers fault then we will endeavour to  provide replacement equipment (subject to availability).
   2. In the event that the hirer wishes to terminate early, there is NO OBLIIGATION to provide a refund for the balance of the hire period.
2. If a deposit/payment has been taken, then the following will apply:
   1. Cancellation within seven (7) days of the hire commencing, NO REFUND.
   2. Cancellation between seven (7) & fourteen (14) days of the hire commencing, 50% REFUND.
   3. Cancellation prior to fourteen (14) days of hire commencing, FULL REFUND
      The only EXCEPTION is that within
      1. a full or partial refund may be granted solely at Aventeq’s discretion BUT ONLY in the event of "extenuating circumstances or on compassionate grounds".
3. Cancellation advice MUST be received by us in writing (includes emails).  A response WILL be sent to you confirming cancellation of the hire and where applicable details of any charges made under this policy.
4. In the event of a "non-collection" following a confirmed booking being made and taken without a deposit being taken, then the full amount applies.

This refund policy applies to all deposit payments. Including upfront payment of any full amounts.